Customer Testimonials
David always gives me exceptional service and I’m totally satisfied with the work that’s done to my CRV
I have been doing business with David; he is always a pleasure to do business with.
David is always so professional and helpful! We will always reach out to him for service.
Overall, they do well. I have all my car work done there including the routine
All my car needs were met in a timely manner. I was very pleased with the great service.
My service advisor Skylar didn’t a terrific job communicating throughout the process. He was friendly, professional and efficient.
So far, no pressure when looking for services, or want to buy some parts, on the contrary, very attentive and pleasant, answer most of the question I may have.
David is the best service representative at Honda of Gainesville. He is very helpful and honest.
The service is Very thorough, the staff is very knowledgeable and friendly, and the facility is clean and comfortable
Great service. Knowledgeable staff. Fast and reliable service. David facilitated the service and transaction process in a timely fashion.
Service is prompt. Waiting area is always clean with coffee and water. Skyler Snook is a true professional, very knowledgeable and considerate of customer needs and budget. He is fair with his recommendations. He is very trustworthy.m.
Skyler is very friendly and takes good care of of me each time I have service.
David is always super helpful and honest. I have had some issues with other service members but David has always been straight with me, which I appreciate.
Gene is always helpful & welcoming..Seemed all your employees said good morning.Thank you.!!Your service was very appreciated
The service was easy, professional, and relatively quick given what needed to be done to the vehicle.
I was pleased with my service representative I felt he did a great job thank you
The staff are friendly and helpful. The service techs are respectful with your vehicle and the turnaround time is always pretty quick.
I scheduled an appointment in advance and took time off work specifically so I could get in, have my vehicle serviced, and still make it to work after lunch. Instead, I ended up waiting 2.5 hours and was then asked to stay even longer so they could wash my vehicle. At that point, I had to decline because I had already been there far longer than expected.
What is the point of making an appointment if I’m going to wait just as long as someone who simply walks in?
Unfortunately, the issues didn’t stop there. Shortly after getting home, ... Read More DealerRater - Aug 17, 2026
Honda of Gainesville is truly one of the most honest, excellence-driven dealerships I have ever had the pleasure of working with. From start to finish, they have gone above and beyond to address my questions, concerns, and every issue I’ve encountered. Their commitment to customer service is exceptional, and I couldn’t recommend them more highly. They have absolutely earned my trust—and they have a customer for life!
Great speedy service. Everyone is welcoming and helpful. Skyler was attentive and listened to my concerns. The uber service is great. Thank you.
D’SHAUN WAS WONDERFUL TO WORK WITH. Great experience overall. All staff was courteous. I loved getting the detailed video review while my car was serviced .
The service was easy, professional, and relatively quick given what needed to be done to the vehicle.
Efficient. Thorough. Easy to make appointments online. Comfortable waiting room. Attention to detail. Enjoy the video of the service of my car. Friendly staff.
David has always given us superior service for our 2019 Pilot. Great guy. Great place for service.
Did a good job helping me with the problem I was having with my car.
David is great, even on Saturdays when the shop is slammed and he has many customers to handle. I really like the video that gets texted to me from the mechanic that briefly goes over what was done and the status.
Suzy was great. But 1 mile after leaving tire pressure alert. Nail found in right rear tire & stopped to get tire patched at tires plus
I work with Gene Hall as my service manager and trust his guidance and fairness.
David Linville in service department is always kind and listens to my problem and solves it.
This dealership has a pleasant atmosphere and addressed all my concerns about the keyless ignition warning light, replacing it fairly quickly.
I had a great experience! Damaris was especially helpful in walking me through all the services and explaining each one, why it’s needed, and the urgency. The total charge for all the recommended services was over my budget, so she helped me figure out the most essential services for me to get now and which ones I can come back for in a couple of months. Overall, she was incredibly thorough, attentive, helpful, and kind. Definitely the best advisor I’ve had at Honda and I would request her every time I come back in the future!
the fees were too high. otherwise it was a great experience. the 1298 dollar document fee is laughable in the electronic world
Great service by Damaris, she is knowledgeable about her job and very kind. Bilingual and professional during the whole process.
The service was excellent also detailed and quick. I always trust getting service done here.
Skyler was polite and pleasant. He had my car ready when he promised. Didn't try to have me have service that wasn't necessary.
Longtime client. Honda customer service and repair are always first class. Love my CRV too.
David Linville goes above and beyond to help. He is courteous and so helpful. He makes me feel valued. I have been a customer for 35 years, and David has always been consistent. Thank you, Bonnie Casey
David was incredible. Got me in and provided quality customer service. Communicated the issues and solutions. Very happy. Thank you, David!
Skyler provided good communication about my car’s repairs. He helped me replace my Fob, and work was done quicklyz
Oil change was done and left unsealed so the oil spilled on my driveway in 24 hours. I'm still waiting for Honda to send someone to clean spill. Went back for fix and the work seems to be correct now.
Your new management (3 years?) new too me, I quit Honda of Gainesville Florida (old management) due to their idea, older the car less worth because of mileage, seemed to be driving force to say my car was crap and not give me good service. News flash, that old car is still running well for my son and has about 300,000 on it now.
I saw a new management was in place and, better sales folks and kinder employees. ??? Don’t know your politics, but something sure turned things around there.
My new CRV is doing well and the service advisor I ... Read More DealerRater - Aug 13, 2026
Had an appointment at 10:15 for an oil change and tire rotation. I was there until 2:30 and nobody update me about anything, I had to go ask if my car was ready. Also there was too many people coming up to me asking me to either sell my car or have someone replace my windshield when the cracks in the windshield are tinier than my pinky nail. The guy made it seem like it was a lot worse.
Great experience Good Timing Clean environment, waiting room/ bathroom Knowledgeable service provider The way it should be! Thanks Damaris!!
My first visit to Gainesville Honda was great! My service provider was awesome, she was knowledgeable and efficient. My experience is, "the dealership is only as good as it's service department". Next time I buy a car, I will be using Gainesville Honda.
Went in for a scheduled oil change. Luis let me know there was a minor recall and we decided to have it taken care of at the same time. Luis kept me informed during the process, and I received a video from the technician showing his walk around and suggestions. I really liked that, but he spoke really fast and it was not easy to keep up. 🫠 Luis provided me with a print out of suggested maintenance due, with the cost of each item. He was very helpful with explanations to my questions, and his professionalism is appreciated.
Damaris attended to me with kindness and offered an excellent service. She ensured that all my questions were answered.
David always goes over and above with helping me with my maintenance and concerns. I leave feeling confident that my vehicle is ready for my next adventure with no problems.
Skyler was great. He was nice, professional and didn't make me feel like a bother. I had an appointment with a different service person last week and I did not enjoy that experience but I had to cancel that appointment anyway shortly after I checked in since my oil change could not be done without a new engine shield installed first. My engine shield purchase experience with the parts department was good. I did not have it installed at Honda though because of the cost. My oil change indicator was reset but my car still had plastic and the ... Read More DealerRater - Aug 12, 2026
David Linville always gives us excellent service. All of our cars are Hondas and we will continue to bring them in to Honda of Gainesville because of him and your crew. Thanks for being there.
Good dealership and staff. document fees are too high and you really need to lower those in the new technology world. Good sales staff, good car. too many fees to fight about. I was prepared to go somewhere else over those junk fees.
Pleased with the service I received and the service advisor was very helpful in meeting my needs
Overall, the service was good. Had 3 recalls/ but staff said only one that they need to address and order the part. Deshaun said they will call me back when they receive the part to fix the recall ( not sure what the turnaround time is for ordering parts). Stephanie checked me in since I dropped off my car early and made sure I had transportation
Always quick with oil changes. The video inspections are extremely helpful and informative even if something needing attention is found.
We serviced both our Honda’s over the weekend. Tyler was our advisor, he kept us updated throughout the process. There was good communication and it was a smooth process.
It wasn't first time for this job. Thank you for your great work on Saturday.
Sales Report was very patient and informative. He was not pushy and answered all my questions. He made sure I had my phone set up before leaving. The finance person worked to get me the best deal. I am pleased.
It was absolutely wonderful to do business with this dealer. Everyone was knowledgeable and fast.
The agent that I had was very polite and he worked hard with me to get an auto
The service dept has had its ups and downs. It really seams that they have turned it around. Staff is attentive and polite. They don't push service on you that isn't needed. Very profesional.
The service was prompt and the customer service was top tier. The team made sure I was aware of any issues and gave me options on what I should do next.
Friendly staff and very good service. Mr. Quesenberry is outstanding. He answered my technology questions.
Nice Quick and efficient tire service with good customer service. Very short wait that day
I have purchased my last three vehicles from Honda of Gainesville, Great customer service every time, I visit.
We have always been treated well at this dealership and have relied on their service department for more than 15 years. David Linville and the service technicians that have provided such excellent service on our three Honda minivans are the primary reasons we have consistently returned to this dealership.
They were incredibly fast, kind, and took all request seriously. They also took great care of my car while working!
Excellent sales service and customer care. After visiting several dealerships in search of a car, we noticed a remarkable difference the moment we walked into Honda Gainesville. Mariano welcomed us warmly and carefully noted exactly what we needed. We were then given the freedom and a relaxed atmosphere to test drive all the cars that interested us. Throughout the process, Mariano provided all the information necessary for us to make the best decision. We also noticed a significant difference when meeting with the finance department; Luis was cordial, transparent, and patient in helping us choose the best purchasing strategy. We ... Read More DealerRater - Aug 10, 2026
Excellent service and very pleasant helpful service advisors. Clear explanation of the service needed for the vehicle.
Last minute decision for an oil change on a Sunday, fast check in and quick service
I recently had the absolute pleasure of purchasing three vehicles at once from Gainesville Honda: a 2026 Honda Pilot Black Edition, a 2026 Honda Ridgeline Black Edition, and a 2027 Honda HR-V Sport. Managing a triple-vehicle purchase could easily be overwhelming, but the team here made it completely seamless, transparent, and incredibly rewarding.From the moment we walked in, the communication was top-tier. They were exceptionally fair on our trade-in allowance and worked diligently to get us fantastic, competitive out-the-door pricing on all three vehicles. Given the tight inventory and production pauses on the Ridgeline right now, I was blown away by their ... Read More DealerRater - Aug 9, 2026
I have always gotten good service at the Gainesville Honda Dealer. My service guy, Gene is great,,,always helpful.
I have two Honda vehicles which are serviced exclusively at Honda of Gainesville over the past 8 years. My service rep is Mr. Gene Hall and he is a treasure - informative, quickly responsive, insightful in his comments, and extremely personable. He is the primary reason my next vehicle(s) will also be Honda. The quality and reliability of your service and my vehicles are primary driving factors in my choice.
I work exclusively with David Linville,, I have been with him at Honda many years. David's is an excellent Service Advisor who helps clarify what repairs are needed. He always is there to provide constructive advice with each repair on two Hondas, and get the best possible price. He gave us his direct line and is responsive to phone calls, provides loaner cars in the past, and asks if we need a ride home. All work is completed in a timely manner. David was a saving grace for us through the years. It would be greatly appreciated if he ... Read More DealerRater - Aug 8, 2026
The dealership provides great service. Scheduling service is convenient and the service advisor and techs do a great job.
The service department is excellent. The staff is very welcoming. And the mechanics that have worked on my xar have been great!
Work was done very timely. We were notified through out the repair real time and apprised of future work that may be needed. Well run service department.
The staff were courteous and professional. I appreciated knowing ahead of time what services I would receive and how much they would cost. The work was finished in a timely manner. The service officer is well organized and clean.
He recibido en esta ocasión un excelente trabajo de parte de su eguipo muy agradecido por el servicio siempre ejemplar
The service there was excellent. The salesman was very friendly and courteous and helpful. They deserve our six star. Thank you. .🥰
Excellent service—very professional and always committed to ensuring the client is satisfied and happy.
gene hall always great when i come to service my honda thank you for him
Excellent service. The staff is friendly and helpful. The service is always exceptional. Thank you!
Bought 3 cars from here always had the best service. Gene is also a great advisor
Tyler was very professional and caring for my vehicle and needs. My car was ready very fast!
David Lindville is the reason I keep going back to Honda Service. He is the best.
Excellent service center. Very customer care oriented. Easy to schedule appointment and that is very much appreciated.
Mr Tyler is very professional and knowledgeable. He keeps me updated with regards to my vehicle
David Linville has been my service advisor for years. He always provides excellent customer service! I love the videos that the service department sends me a video of what they've checked and done. Very cool!
They really worked with me to get as close to what I wanted to pay for my car payment.
Very pleasant to talk to and professional to work with. Would highly recommend. Thank you.
Very nice and helpful. I like that they provide ride service so you don’t have to wait at the shop.
Skylar was able to move our service appointment up to benefit our weekend schedule needs.
Very impressed and pleased with the level of service. Damaris was excellent- totally above and beyond
Mariano was very nice and did a good job helping me buy a car. Thanks Mariano!!
The reason for the 3 stars only is because I had an issue with a service that was performed there that ended up in a transmission replacement after an expensive towing service, that I had to cover. The vehicle has never been anywhere else but there, with all of its maintenance completed on time and it’s a 2023 vehicle. Although I did not had to pay for the transmission, this situation hinders my trust on the level of service this dealer is able to provide and my comfort level when it comes to feeling that Im driving a safe and reliable ... Read More DealerRater - Aug 3, 2026
The service I received was exceptional and, my adviser was as well . I’m grateful to have the dealership this close
Had a mis understanding about warrty but looked into the information and got everything understandable just got truck back late just had to wait on part to come in
Gene was very knowledgeable and professional The cafe has excellent Cuban food Very pleasant experience
Came in for an oil change. All went good. I was in and out in about 2 hours
My first visit to Honda and I’m so pleased with the professional service I experienced. Damaris greeted me with a genuine smile and feeling that I was a valued customer. She kept me informed of the progress of my service and answered all questions I had. A text message, a couple days after my service, to see if I had any questions or concerns, was an example of great customer service.
They are great to work with They go above and beyond to get what you want and the price you deserve the sales people are great ask for scotti or steven.
