Customer Testimonials
Heather was fantastic in the service department, great job!
I love my service tech Suzi! She takes care of my requests.
I may not be fully aware of the procedures surrounding this issue, but after signing the buyer’s order for my 2026 Honda Civic, I discovered that the previously negotiated trade-in value for my 2015 Toyota Corolla had been changed. My bank told them the wrong price, to this I do not blame Honda. However, I was not notified of this change, nor was I asked to sign a revised document acknowledging or approving the new amount.
After contacting the dealership multiple times for clarification, I was informed that Honda could go back and edit documents that had already been signed. While ... Read More DealerRater - Oct 22, 2026
Great people and great service! Mark is especially phenomenal! Would definitely recommend to anyone in their search
I will only purchase my vehicles with James Quesenberry!!!! He is amazing and makes purchasing a vehicle very easy!!!
I had an extremely uncomfortable experience at this Honda dealership with an employee named Joey Perez.
I came in for an oil change and asked Joey how long the service would take. He told me an hour and a half. When I explained that I had called ahead and was told I did not need an appointment, he told me I could go to Nissan because I drive a Nissan. I was taken aback by his response because I was simply asking a question about the service I came in to receive.
Joey was passive-aggressive, rude, and confrontational throughout our ... Read More Google - Oct 21, 2026
Very good service and prices. My agent took good care of me. Inspector did a good job with the video. If you (Honda dealership) would like to help me to keep my Toyota alive and serviced, I’d like to bring it to you. I do not like the treatment and facilities at Gettel. Thank you.
Great experience buying my 2027 Honda CRV at Gainesville Honda ~ no pressure, no add on surprises, in and out in less than four hours!! Thank you Mike, Joey and James!
Always good service with David. He’s helpful and thorough!
Service people friendly. Service was relatively prompt. I was not introduced to the various personnel mentioned in the review.
I always use this dealership as they provide excellent service in a timely manner. David Linville was a very professional and courteous Service Advisor.
I always feel taken care of at my Honda Dealership, in Gainesville FL.... I trust them completely here.
Skylar was amazing today. He made sure I was taken care of. He went above and beyond with his customer service, professionalism, kindness, and knowledge. I will request to work with Skylar on all my future needs. Thank you, Skylar!
Excellent service at Honda—professional, friendly, knowledgeable, and attentive. Made the entire experience smooth and pleasant.
I always use this dealership as I trust them and their workmanship. I'm very pleased!
Good work and great communicatoin
Everyone was really nice and helpful. The service was performed quickly and we were on our way.
Service provider David always represents Honda of its experience friendliness toward customer service to me for over many years
Nice offer on oil changes but be prepared for it to take at least 2 hours. The do a multi point inspection along with the oil change.
Every one went above and beyond to make sure that I was taken care of and got the best deal ! The snack bar was a quaint little place. A Chicken Quesadilla and the Chicken Salad were the best, everyone was so friendly !
We were shopping for a car for my daughter and had a great experience working with Brooke Sciotti and the rest of the team.
Very happy with my new car, Mark Couey was excellent to deal with.
Very prompt and professional service!
Honda of Gainesville has a first class service dept. The service advisors are up front about pricing and commit to identifying potential issues and service concerns. The technicians are very accurate and efficient.
Eugene Hall treated me with respect and took care of my vehicle’s needs, as far as the product recalls.
Great people and great service!
I would really like to THANK Susie and Will sooo much for helping my son with his car They BOTH went way out of there way to figure out what was wrong and to fix it I have never dealt with such caring and kind people at a Dealership as I did at HONDA of Gainesville Thank you BOTH again I couldn't of ask for nicer people to deal with❤️🙃
This was the best experience we have ever had with buying a car and we’ve bought many over the 57 years we’ve been married. The salesman, Ely Alagie Manneh is the person to ask for when you go. He was friendly, courteous, kind, generous with his time, and patient in explaining all the details of each vehicle. Ely took time after the sale to go over all the new technology with me. He’s the best!
And Jordan Hamel gave us a great deal- much better than other dealerships in our area of Florida. We went in prepared with ... Read More Google - Oct 13, 2026
Honda of Gainesville is the best David always takes care of us .I sent my daughter in and she loves it said she will never go anywhere else for her oil change. I know the same owner has the Lake city Honda I bought my second Honda from there but Gainesville has the best service department
David Linville our Honda service advisor is the primary reason we continue to buy Honda's. We recently purchased a 2026 Passport Trailsport and last year a 2025 Hybrid Accord both from Ocala Honda. Both we have serviced at Gainesville Honda with David Linville our trusted service advisor who has advised us for decades.
Excellent service. I was received for my appointment on time. Later, while I waited comfortably, I was sent a video of the initial car check. Finally, Damaris (the person in charge of my car) discussed with me the issues in a clear and professional way, and later proceeded to solve them. I drove away happy!
David was very professional, took care of my car and went over and beyond to make sure I'll be happy
Suzy was exceptional! So thankful for all of her help!
Always great experience with David
My brakes are still screeching. I brought my Honda in for the regular oil change and asked for my brakes (occasional mild screech had just started within the past week) to be looked at and fixed along with the everything else that was recommended at this milage. My Bill was over $650.00 and paid in full. Yes, shockingly high charges, however it is worth it to have peace of mind that my Honda has been serviced and returned to me better than I left it - oil and other fluids clean and new, brakes in working order with new pads and ... Read More Google - Oct 11, 2026
Quick turnaround of the car, well explained, checked everything I pointed out to them for the car.
Easy to work with and they go through what was done very clearly. The waiting area is comfortable and works well when waiting for service.
Great service and courteous staff. Gene has been taking care of the servicing of my cars for many years and he has done an outstanding job.
Had an oil change and inspection of my car my service rep was Joseph Perez. He was very knowledgeable and made sure I was in and out in a timely manner
Clear communication, friendly employees, and a fair price, buying a car from Honda of Gainesville was a good experience.
I was hoping that I wouldn’t have to make this review but unfortunately the only thing worse than their mechanical service is their customer service. I noticed that the metal under carriage cover was partly hanging below the plastic part and rubbing the ground over anything that was even slightly elevated. I was able to manually pop it back in and then to a friend to put it on a lift. It was clear that the cover was missing 4/4 of the screws to hold it in place. I called and confirmed with the service manager that they remove that ... Read More Google - Oct 9, 2026
Didn’t wait too long for car to be serviced.
(Translated by Google) Excellent (Original) Excelente
Service is way too expensive , can get it done anywhere else for cheaper. Blew my mind
Service personnel are polite and explain what services are going to be performed. Very knowledgeable and respectful.
My brake service went smoothly and quickly. I got a great price by using a Honda Of Gainesville coupon from Facebook. Most importantly I trust Heather Naugle the service writer to treat me honestly and fairly. That's why I keep coming back for all my service needs.
The dealership makes it very easy to schedule and deliver my car for service and are prompt about getting the work done.
David Linville is an excellent advisor. He keeps you informed & up to date on your vehicle.
I will not be buying another Honda after having dealt with the inefficiencies of this service department. They try to personalize the experience by giving you a dedicated service advisor which causes you to have to wait when other advisors are available. Frankly, I don't care who works on my car. I just want it serviced promptly. I can't be the only one who values their time.
Everyone was courteous and friendly.. Brook went out of her way to make us comfortable and at home... She did a great job and got help from her brother who has been there longer.. but no apologies, she just wanted everything to be right!
Great sales support, fair pricing and a quick post-purchase pickup experience. If you're looking for a new or used Honda, ask for Ed!
Service was done well and professionally. Service advisor did an excellent job. I have no issues with the visit.
(Translated by Google) Terrible service and customer support, not so much from the salesman Moisés, but from the finance department. The man acts like he owns the dealership; if the numbers don't add up when financing a vehicle, he won't finance it. This is just my personal opinion.
(Original)
Pésimo servicio y atención al cliente no tanto por la parte del vendedor Moisés. si no por la parte financiera el señor se cree el dueño del dealer si los números a la hora de financiar un vehículo no cuadran no ... Read More Google - Oct 6, 2026
Skyler is always very helpful. He is very professional and provides excellent customer service. He is also trustworthy and gets my car’s needed maintenance done within a reasonable time.
In this case involving a 2026 Honda CR-V Hybrid, a defective fuel injector caused fuel dilution in the engine oil. Honda of Gainesville improperly denied warranty coverage to replace the affected oil and filter. Because this contamination is the direct consequence of a covered component failure rather than customer neglect or normal wear, leaving fuel-diluted oil in the engine exposes internal bearings to catastrophic wear.
Always a great experience bringing my car in for service at Honda. It feels like a safe and reliable place to take my car to get the work that it needs.
I went in to have a water leak diagnosed, to get new tires and just general maintenance work. It took a very long time to get it done —about 4 and a half hours. I was kept informed as to what was happening. And even though it was a long time to wait, I am satisfied that the work was done correctly.—- Or at least I trust that it was done correctly.
The dealership at Honda of Gainesville is very good at getting the needed information on what is wrong with the vehicle getting the customer's vehicle into the service area performing the work checking for warranties. As the work begins they make sure you get an inspection video as early into the repairs as possible to view should something else needs your attention. They complete the work and get you back your vehicle washed if possible and ready for you. Efficient, professional and pronto.
I love the Honda dealership in Gainesville FL.. I always go to Skyler in the service area. I know that I can trust him completely to be honest and to apply whatever discounts are available to me. He chooses the best mechanic for me to work on my car. I'm always satisfied with the results and the short amount of time that I have to wait for my service. I bought my Honda Civic 2014, at this dealership, brand new, and feel very secure in bringing it there for my needs.
I feel like I was pushed into more than I wanted coming in as a woman. I was given the run around for days. I finally closed the deal and ONLY did because they were the closest dealership with the vehicle I wanted and I was on a time crunch with a rental after totaling my vehicle. My sales guy was brand new and knew nothing and was zero help. The finance guy did find a decent credit union to finance me but the whole process was awful. It took me almost a week to just be happy with my ... Read More Google - Sep 24, 2026
David does a great job and continues to be a joy to work with. I appreciate his knowledge and professionalism!
The service center is really great -especially Skyler Snook, he goes above and beyond to help customers. Based on this, I would continue to buy Honda vehicles.
Gene really understands me and my cars needs. He is extremely respectful and knowledgeable. The AI assist needs some major work!!
David Linville has been our go-to for over 30 years and he is always knowledgeable, and caring, gives goo advice and does an excellent job.
Drive away as far away from this place as possible. If you have a second option take it.
D’Shaun provides excellent service, is very knowledgeable, and is a pleasure to work with.
I love Honda dealership. They’re very efficient & keep you informed of the progress while your car is being worked on. 😊
Mike Burton and management were great throughout the purchase process. Bought two vehicles. One was perfect, the other had a rare, minor issue that could not be handled on site. Management, one day after purchase, gave no hassle replacing the vehicle with another brand new, 6 miles on the speedometer, perfect one with same trim. They truly respect and value their customers.
David Linville always delivers service that is consistent, detailed, friendly, and timely. David is my go-to person and I have literally been seeing him for over 20 years. David's delivery service is spot on and is exactly why I continue to bring my car to Honda of Gainesville. Thank you David!
I had Gene as my service technician and he’s fantastic. Always takes care of me.
My experience with getting my car serviced has always been excellent. The advisor is friendly, personable. Goes over all of my service issues, keeps me updated on the progress of the service and explains all of the items repaired and any things that might need attention in the future.
David Linville listens, recommends as needed, and doesn’t push unnecessary maintenance. He is quick to respond and is trustworthy. I always leave feeling happy with the service I’ve received.
Gene Hall is a 10 out of 10 in all aspects, but the wait periods for service are still way too long in many cases. Sometimes three hours for an oil change and tire rotation. While waiting four hours for a we-owe tow-package install, another customer was waiting three hours for an oil change and recall software-update. These waits are way too common. Not all of us have a spouse/partner that can give us a ride home and back to Honda, and Uber means an hour or more (total) in somebody else's car.
Gene always makes you feel like you're the most important person that is there when you arrive. The video was very thorough from the tech and made me feel that it was inspected properly
Good for an oil change. Bit difficult to trust after they recommended a new air filter with a photo of another air filter. When I went to change the filter myself it was in pristine condition. I emailed and phoned to alert management but no one responded. Otherwise the guys that work the service counter are awesome.
This dealership has great prices than any other area. Finance department is easy to work with when trying to negotiate final vehicle price
David was extremely kind and knowledgeable. Great service! I would highly recommend this advisor and dealership.
Excellent and clean..the staff is friendly especially the advisor..keep it up...Good job
Great service. Great price for oil change. Friendly staff. Comfortable waiting area. Could use a little better area to wait to speak to the service rep. Had to stand in the aisle and felt in the way. Overall very positive experience.
Been on hold for 30 minutes+ after being transferred 3 times. Nobody bothered to listen to me or try to help. This lack of care and professionalism is concerning, if they can’t handle a simple question over the phone, why would anyone trust them to sell them a vehicle? Needless to say my next car will NOT be a Honda after this experience.
