Customer Testimonials
I always get excellent service at Honda and have been getting my cars serviced there for 30 years! Everyone is helpful and I get all the info I need to keep my vehicle running smoothly!
Excellent service from salesman and sales manager. Very pleased with my new Honda Pilot.
D'Shaun is a true example of what is service. Everytime that I take my vehichle his attention and assistance is above and beyond. I truly hope administration sees this and this gentlemen be recognized. He reflects the true values of Honda service. Thank you!
My service and my service rep were great. I always have a positive experience when I go to Honda of Gainesville. My rep Skylar is knowledgeable and keeps me informed,
Love Honda of Gainesville. David Linville, my service adviso,r has been servicing all my Honda vehicles (12) for the last 20 plus years. I buy Honda’s only because this service department has proven that it has my best interest in mind.
Efficient, proficient, caring, very professional. Even though my car needed a time consuming service, David Linvill was able to calmly have it finished in time for me to easily make my appointment that was 30 minuits away. The car was feshly washed and back to being its usual "safe to drive" state. Great service!
Eugene was very helpful and extremely kind.
No pressure sales. They listened to me I wanted 2026 Passport with certain features. They had one there to show me but I didn't like the color. They said no problem, what color do you want. They said they would find one with color I wanted and price . They had it the next day. They were patient and answered my questions. They helped me program some options and said feel free to come back if you need any help.
Joey is great explained everything to me and even let gene know he is not as great as he thinks he is lol…..everyone there always does a great job !!!! Gene should pass more knowledge to his co workers !!!!!
I told them from start what I wanted they brought me paperwork that was entirely wrong. Had multiple issues with employees not being honest. One raised his voice. They asked me to commit insurance fraud so they didn't have to replace a missing key the paperwork said i was entitled to. Had to come back and entirely rework paperwork severel times over separate days. They made derogatory comments and statements after they thought the sale was done and there was nothing I could do. Devalue my trade drastically. Added a warranty and as many charges as possible to make ... Read More Google - Oct 30, 2026
Mark Couey was wonderful it just took to long to get deal done. That was not on Mark but the guy who approved the deal
I have always received excellent service at Honda of Gainesville. I will always choose them for the service needs of mu two Hondas.
Very friendly and knowledgeable service advisor. Has kept my van running for 290,000 miles!
Very accommodating
Great Job
We have been dealing with Honda of Gainesville for more than 20 years. We have been working with Gene Hall as our service advisor for many years and he has been very helpful, explaining all our service needs. To put it bluntly, he is great! Thank you!
I financed a vehicle through Honda of Gainesville, and I must say that I was not particularly impressed with my experience. Throughout the process, I was advised to consider different approaches regarding the vehicle, but I felt there was a lack of straightforward, transparent, and trustworthy communication about the financial aspects of the transaction.
The interest rate was never clearly explained to me, nor was I given a clear verbal breakdown of what my payments would be. What makes this experience particularly concerning is that the total interest associated with my financing amounts to approximately $20,000 for a vehicle manufactured in 2014. ... Read More DealerRater - Oct 29, 2026
Amazing service, professional and courteous. Thanks
Our family absolutely loves the Honda of Gainesville service department. David Linville is our service provider and he is accurate, understands our needs and goes above and beyond. He is why we go to Honda!
The car was scheduled for a Honda initiated software update. They had the car for an hour and came back that they could not do it. There was no offer to reschedule. Just a mention make another appointment. This was a waste of time for the dealership and us. The people were friendly but not helpful.
Stephen was an exceptional salesman! He made everything smooth for the process for my son's first car! Thank you Stephen for your exceptional service towards my son and I on 10-23-25! He loves his new car!
David Linville is always a pleasure to work with. He is knowledgeable and professional. He is the reason I continue to get my vehicle serviced at Honda of Gainesville.
David is the best service manager ever, how great, my father brings his pilot down from Fort Worth, Tx for his services. Your records will verify this statement..
Exceptional service. Def going back next car.
Quick and professional.
I had an appointment and was attended to on time. The work that was needed was done and reasonably priced. And the person who took care of me was very nice and efficient.
David is the reason we continue to go here always for service as well as purchasing
Shopping for a car is always stressful especially when it is unexpected. The team at Honda of Gainesville were outstanding and made the process easy without any high pressure sales tactics. Sajan Scott was our main point of contact in Sales along with James Quesenberry. Sajan very knowledgeable on the different features and trim lines of all the models we looked at. He was also very communicative in getting back to us with any questions or concerns we had even after our purchase. I would highly recommend purchasing your next vehicle from this team!
Service for an oil change and tire rotation on short notice was smooth, efficient, fast, and courteous.
Heather was fantastic in the service department, great job!
I just purchased my fourth new Honda from Honda of Gainesville and am loving the updated tech and especially the gas mileage (see photos of commute home). Honda definitely understated the fuel efficiency of the Civic Hybrid! The sales team, James Q and Destin M and the finance department were fast and efficient.
I love my service tech Suzi! She takes care of my requests.
I may not be fully aware of the procedures surrounding this issue, but after signing the buyer’s order for my 2026 Honda Civic, I discovered that the previously negotiated trade-in value for my 2015 Toyota Corolla had been changed. My bank told them the wrong price, to this I do not blame Honda. However, I was not notified of this change, nor was I asked to sign a revised document acknowledging or approving the new amount.
After contacting the dealership multiple times for clarification, I was informed that Honda could go back and edit documents that had already been signed. While ... Read More DealerRater - Oct 22, 2026
Great people and great service! Mark is especially phenomenal! Would definitely recommend to anyone in their search
I will only purchase my vehicles with James Quesenberry!!!! He is amazing and makes purchasing a vehicle very easy!!!
I had an extremely uncomfortable experience at this Honda dealership with an employee named Joey Perez.
I came in for an oil change and asked Joey how long the service would take. He told me an hour and a half. When I explained that I had called ahead and was told I did not need an appointment, he told me I could go to Nissan because I drive a Nissan. I was taken aback by his response because I was simply asking a question about the service I came in to receive.
Joey was passive-aggressive, rude, and confrontational throughout our ... Read More Google - Oct 21, 2026
Very good service and prices. My agent took good care of me. Inspector did a good job with the video. If you (Honda dealership) would like to help me to keep my Toyota alive and serviced, I’d like to bring it to you. I do not like the treatment and facilities at Gettel. Thank you.
Great experience buying my 2027 Honda CRV at Gainesville Honda ~ no pressure, no add on surprises, in and out in less than four hours!! Thank you Mike, Joey and James!
Always good service with David. He’s helpful and thorough!
Service people friendly. Service was relatively prompt. I was not introduced to the various personnel mentioned in the review.
I always use this dealership as they provide excellent service in a timely manner. David Linville was a very professional and courteous Service Advisor.
I always feel taken care of at my Honda Dealership, in Gainesville FL.... I trust them completely here.
Skylar was amazing today. He made sure I was taken care of. He went above and beyond with his customer service, professionalism, kindness, and knowledge. I will request to work with Skylar on all my future needs. Thank you, Skylar!
Excellent service at Honda—professional, friendly, knowledgeable, and attentive. Made the entire experience smooth and pleasant.
I always use this dealership as I trust them and their workmanship. I'm very pleased!
Good work and great communicatoin
Everyone was really nice and helpful. The service was performed quickly and we were on our way.
Service provider David always represents Honda of its experience friendliness toward customer service to me for over many years
Nice offer on oil changes but be prepared for it to take at least 2 hours. The do a multi point inspection along with the oil change.
Every one went above and beyond to make sure that I was taken care of and got the best deal ! The snack bar was a quaint little place. A Chicken Quesadilla and the Chicken Salad were the best, everyone was so friendly !
We were shopping for a car for my daughter and had a great experience working with Brooke Sciotti and the rest of the team.
Very happy with my new car, Mark Couey was excellent to deal with.
Very prompt and professional service!
Honda of Gainesville has a first class service dept. The service advisors are up front about pricing and commit to identifying potential issues and service concerns. The technicians are very accurate and efficient.
Eugene Hall treated me with respect and took care of my vehicle’s needs, as far as the product recalls.
Honda of Gainesville is the best David always takes care of us .I sent my daughter in and she loves it said she will never go anywhere else for her oil change. I know the same owner has the Lake city Honda I bought my second Honda from there but Gainesville has the best service department
My brakes are still screeching. I brought my Honda in for the regular oil change and asked for my brakes (occasional mild screech had just started within the past week) to be looked at and fixed along with the everything else that was recommended at this milage. My Bill was over $650.00 and paid in full. Yes, shockingly high charges, however it is worth it to have peace of mind that my Honda has been serviced and returned to me better than I left it - oil and other fluids clean and new, brakes in working order with new pads and ... Read More Google - Oct 11, 2026
Quick turnaround of the car, well explained, checked everything I pointed out to them for the car.
Easy to work with and they go through what was done very clearly. The waiting area is comfortable and works well when waiting for service.
I was hoping that I wouldn’t have to make this review but unfortunately the only thing worse than their mechanical service is their customer service. I noticed that the metal under carriage cover was partly hanging below the plastic part and rubbing the ground over anything that was even slightly elevated. I was able to manually pop it back in and then to a friend to put it on a lift. It was clear that the cover was missing 4/4 of the screws to hold it in place. I called and confirmed with the service manager that they remove that ... Read More Google - Oct 9, 2026
Service is way too expensive , can get it done anywhere else for cheaper. Blew my mind
Service personnel are polite and explain what services are going to be performed. Very knowledgeable and respectful.
The dealership makes it very easy to schedule and deliver my car for service and are prompt about getting the work done.
I will not be buying another Honda after having dealt with the inefficiencies of this service department. They try to personalize the experience by giving you a dedicated service advisor which causes you to have to wait when other advisors are available. Frankly, I don't care who works on my car. I just want it serviced promptly. I can't be the only one who values their time.
(Translated by Google) Terrible service and customer support, not so much from the salesman Moisés, but from the finance department. The man acts like he owns the dealership; if the numbers don't add up when financing a vehicle, he won't finance it. This is just my personal opinion.
(Original)
Pésimo servicio y atención al cliente no tanto por la parte del vendedor Moisés. si no por la parte financiera el señor se cree el dueño del dealer si los números a la hora de financiar un vehículo no cuadran no ... Read More Google - Oct 6, 2026
Skyler is always very helpful. He is very professional and provides excellent customer service. He is also trustworthy and gets my car’s needed maintenance done within a reasonable time.
In this case involving a 2026 Honda CR-V Hybrid, a defective fuel injector caused fuel dilution in the engine oil. Honda of Gainesville improperly denied warranty coverage to replace the affected oil and filter. Because this contamination is the direct consequence of a covered component failure rather than customer neglect or normal wear, leaving fuel-diluted oil in the engine exposes internal bearings to catastrophic wear.
Always a great experience bringing my car in for service at Honda. It feels like a safe and reliable place to take my car to get the work that it needs.
I went in to have a water leak diagnosed, to get new tires and just general maintenance work. It took a very long time to get it done —about 4 and a half hours. I was kept informed as to what was happening. And even though it was a long time to wait, I am satisfied that the work was done correctly.—- Or at least I trust that it was done correctly.
The dealership at Honda of Gainesville is very good at getting the needed information on what is wrong with the vehicle getting the customer's vehicle into the service area performing the work checking for warranties. As the work begins they make sure you get an inspection video as early into the repairs as possible to view should something else needs your attention. They complete the work and get you back your vehicle washed if possible and ready for you. Efficient, professional and pronto.
I love the Honda dealership in Gainesville FL.. I always go to Skyler in the service area. I know that I can trust him completely to be honest and to apply whatever discounts are available to me. He chooses the best mechanic for me to work on my car. I'm always satisfied with the results and the short amount of time that I have to wait for my service. I bought my Honda Civic 2014, at this dealership, brand new, and feel very secure in bringing it there for my needs.
I feel like I was pushed into more than I wanted coming in as a woman. I was given the run around for days. I finally closed the deal and ONLY did because they were the closest dealership with the vehicle I wanted and I was on a time crunch with a rental after totaling my vehicle. My sales guy was brand new and knew nothing and was zero help. The finance guy did find a decent credit union to finance me but the whole process was awful. It took me almost a week to just be happy with my ... Read More Google - Sep 24, 2026
David does a great job and continues to be a joy to work with. I appreciate his knowledge and professionalism!
The service center is really great -especially Skyler Snook, he goes above and beyond to help customers. Based on this, I would continue to buy Honda vehicles.
Gene really understands me and my cars needs. He is extremely respectful and knowledgeable. The AI assist needs some major work!!
David Linville has been our go-to for over 30 years and he is always knowledgeable, and caring, gives goo advice and does an excellent job.
Drive away as far away from this place as possible. If you have a second option take it.
D’Shaun provides excellent service, is very knowledgeable, and is a pleasure to work with.
I love Honda dealership. They’re very efficient & keep you informed of the progress while your car is being worked on. 😊
Mike Burton and management were great throughout the purchase process. Bought two vehicles. One was perfect, the other had a rare, minor issue that could not be handled on site. Management, one day after purchase, gave no hassle replacing the vehicle with another brand new, 6 miles on the speedometer, perfect one with same trim. They truly respect and value their customers.
